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Understanding
your Feelings
The Mountain Shadows Pet Hospital Client Support Program
The Client Support Program Staff
Utilizing our Client Support Services
Helpful Artilcles
Reading
List
Pet Loss Support Resources and
Counseling Services
Your pet holds a special place in your heart. The bond you share with your pet is unique and different from other relationships in your life. You may see your pet as being many things (a child, sibling, or even best friend). In fact, most pet owners consider their pets to be family members and sources of unconditional love and support. When you develop such deep emotional bonds with your pet, it is normal to experience stress or feelings of grief upon the illness, injury, or death of your special friend.
When a pet is hospitalized
for any reason, it can be a very stressful experience for you (and for
a family). You may have many questions or concerns about what will happen,
or how your pet will respond. At Mountain Shadows Pet Hospital, we want
you to be assured that we are here to support you as well as your pet.
When your pet is ill or injured, you may feel shock, confusion, anger,
and sadness. If your pet has died, you may experience intense feelings
of loss and grief. All of these responses are completely normal emotional
reactions, but can be difficult to deal with.
The Mountain Shadows Pet Hospital Client Support Program
The client support program was created to provide support to you and your family. We understand the unique stresses and feelings that often accompany pet illness or death and we are here to listen, and to help you sort out your feelings. The client support program is a complimentary service to all Mountain Shadows Pet Hospital clients and includes the following services:
- Client and family support if your pet has been injured or recently diagnosed with a serious illness
- Assistance with treatment concerns and decision-making
- Help for families with children (pet illness, injury, or death)
- Assistance with euthanasia decision-making
- Pet loss support and assistance (face-to-face meetings, phone calls, grief support groups)
- Personal support during euthanasia
- Educational resources and materials
- Counseling resources
and referrals
The Client Support Program Staff Top of page
Dana Durrance M.A.,
Client Support Counselor/Educator. Dana has six years of experience
in the field of pet loss/counseling and is the former Director of Changes:
The Support for People and Pets Program, CSU-Veterinary Teaching Hospital
(the nation's leading pet support program). She has published in various
veterinary journals and textbooks and has given numerous presentations
to veterinarians and veterinary professionals both nationally and internationally.
She supports pet owners regarding all aspects of veterinary care and is
available to you and your family.
Utilizing our Client Support Services Top of page
If you would like to utilize our client support services, simply notify the doctor who is treating your pet and he/she can put you in touch with our client support staff.
You may reach Dana at 648-3161. When leaving a message, please give your name, number, and a time when it is best to reach you.
This program is complimentary to all Mountain Shadows Pet Hospital clients. All support services are personalized and confidential.
This program is designed to provide short-term client support. Referrals to counselors, support groups, or other community resources may be made when appropriate.
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